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Monday, December 9
 

3:00pm PST

Scaling Digital Signage Across the Globe for 35+ million Airline Travelers (per year)
Monday December 9, 2024 3:00pm - 3:45pm PST
United Airlines is leveraging innovative approaches and technology with Sitecore's composable technology solutions to deliver customer-centric digital signage across the globe. United Airline's digital signage reaches over 35 million travelers each year in airports around the world. United Airlines in partnership with Americaneagle.com and Sitecore have rebranded and revamped the overall airport experience. Not only has the visual branding and UX been enhanced but new Engagement Cloud products from Sitecore are automating the right message to the right customer at the right time. From serving up unique flight and boarding information based on flight data to language-versioned content for multilingual flights join this session to learn more about the lessons learned and fantastic results proven by customer feedback.

Takeaways:
* Best practices & innovative ideas to automate personalization at scale for a digital sign
* How to leverage personalization and automation technology to improve signage engagement with end users
* How to leverage technology to scale the authoring efforts to scale digital signage

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Moderators
avatar for Rick Bauer

Rick Bauer

Global Director Customer Transformation, Sitecore
Rick Bauer is a Sitecore marketing subject matter expert and strategist with a passion for driving digital marketing success through inspiration, enablement, and transformation across the globe. He has worked in marketing for 30 years, including 10 years of hands-on Sitecore experience... Read More →
Speakers
avatar for LaRissa Connett-Moore

LaRissa Connett-Moore

Manager Customer Innovation & Strategy, United Airlines
LaRissa joined United Airlines in 2023 and works on digital strategy and design to improve customer experience at the gate. She focuses on digital signage, information design, and accessibility to enhance customer confidence and travel readiness. Before joining United Airlines, LaRissa... Read More →
avatar for Charles Hong

Charles Hong

Product Owner, United Airlines
Charlie has been with United Airlines since 2017 with the Airport Operations Digital Technology team. Over the last two years, he has been the product owner for United’s digital signage products that are viewed by millions of customers globally and thousands of employees throughout... Read More →
avatar for Jonathan Price

Jonathan Price

VP Sitecore Practice, Americaneagle.com
Jonathan joined Americaneagle.com in 2013 and has been working on large-scale digital projects ever since. Jonathan currently leads Americaneagle.com’s Sitecore where he works with Enterprise clients on cutting-edge technology and digital transformations. Some of Jonathan’s clients... Read More →
Monday December 9, 2024 3:00pm - 3:45pm PST
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